Contact information
If you need help with an order, have questions about our pet products, or need support with product use, shipping, returns, refunds, or product suitability, you can contact YourPetHome using the details below.
Brand
YourPetHome
contact@yourpethome.shop
Phone
+44 7446 316805
Our Address
YourPetHome
636 Common Lane
Sheffield
S11 7TF
United Kingdom
YourPetHome is an online-only pet supply store. Our address is not a public retail storefront, showroom, customer pickup location, or automatic return address.
Please contact us before sending anything to our address. Do not send returns, exchanges, damaged products, packages, or other items to this address unless our support team provides written instructions confirming that it is the correct destination for your order.
Customer-Support Hours
Monday–Saturday, 9:00 AM–6:00 PM GMT.
We aim to respond to most enquiries within 1–2 business days.
When contacting us about an existing order, please include your order number. For damaged, defective, incomplete, or incorrect items, include clear photographs of the product, packaging, and shipping label where possible.